Frequently Asked Questions
We strive to be as transparent and educational about the Memorial Diamond process as possible. We want you to feel confident and informed about who we are, how this works, and why it's so special.
How can we help?
We can grow 4-6 diamonds from ½ cup ashes or 10 grams of hair. The amount of materials don’t impact the size of the diamond - that is influenced by the amount of time spent growing the Diamond
- ½ cup of ashes
- 10 grams of hair
Any other carbon containing materials such as, but not limited to cotton clothing, dried flowers, stuffed animals, love letters, old recipes
The customer may also choose a combination of the above, you can co-mingle materials if desired
You can send a referral to Eterneva and we will work with the family until they're ready to move forward. We will bring them back to you to place the order when they're ready.
Visit the portal and select “I have a family that would like more information”
- Click the "I Have a New Order to Submit" Buttonsome text
- Fill out the form in its entirety.
- You do not need to wait until cremation is completed or until you’ve sent in the ashes/hair. Earlier submissions help us process orders sooner.
- Attach the Eterneva Customer Agreementsome text
- At the bottom of the form, upload the signed agreement.
- You can find this document on the Memorial Diamond page on the InSCIder:
https://www.svccorp.com/dept/RevenueManagement/Pages/Memorial-Diamond.aspx
- Watch the Quick Video Walkthrough (Optional)some text
- Bookmark the SCI Portalsome text
- Access the portal anytime at www.eterneva.com/sci (Password: dignity)
- Important Notessome text
- If you have multiple Purchase Orders (more than one diamond), remember we can grow multiple diamonds from just ½ cup of ashes.some text
- Mark each tin with the respective PO#.
- For large diamonds (1.0 carat and above), please double-check with us before sending ashes/hair.
- If only one PO was generated but you need multiple diamonds, reach out immediately—there may be a system issue on the SCI side.
- If you have multiple Purchase Orders (more than one diamond), remember we can grow multiple diamonds from just ½ cup of ashes.some text
That’s it! Once you’ve submitted the form and uploaded the agreement, we’ll begin processing your order. If you have any questions, please don’t hesitate to reach out.
Yes, there is absolutely carbon left in ashes. B&B Labs, a leading analytical chemistry lab in College Station, found that cremated remains contain 1-4% carbon depending on the age of the person, their diet, and other factors.
Eterneva is the only memorial Diamond company to offer third-party ashes analysis for customers curious about their loved one's carbon makeup.
You can find Eterneva reviews just about anywhere! Eterneva reviews are on Facebook and Google, TrustPilot, The Cremation Institute, and even on our Instagram. You can read a full collection of Eterneva reviews here, or watch a collection of Eterneva video reviews here.
In fact, here is one from a recent customer:
“This whole process is about so much more than the Diamond. I’m learning how to grieve better with you. When my friend lost her dog months after I lost my beloved Fritz, I knew how to sit with her in the pain, how to help her collect the things she’d want to keep, and how to be a better friend in her grieving moments. I can’t wait for my Fritz’s Diamond to come home, and I am already so much more able to lean in to loss and embrace legacy projects, memorials and all the emotions that come with it. Thank you!” –– Grace Halverson, Fritz’s Mom
SCI Eterneva Memorial Diamonds will be grown in our facility in Kerrville, Texas. We welcome our customers and funeral directors to come and tour our facility to see our process in person.
Yes, there is more than enough carbon in ashes to grow a Diamond. We work closely with TDI Brooks International, a world-renowned carbon testing and forensic organization, to test the carbon contents in cremated remains, hair, and aquamation ashes.
The cremated remains sample contained 3.28% carbon, the hair sample to contained 36.66% carbon, and the aquamation sample to contained 16.91% carbon.
Absolutely! Eterneva Diamonds are genuine Diamonds. Diamonds are composed of carbon, and there is carbon in cremated remains. Like mined Diamonds, we also grade and certify Eterneva Diamonds to prove authenticity.
We guarantee that your Diamond will meet the minimum carat weight you ordered and be free of visible inclusions. A regrowth may sometimes be required if we don’t meet these standards, at which point we will grow you an additional Diamond to ensure we do.
Surprisingly, no. We can extract multiple grams of carbon from only 1/2 a cup of ashes or a healthy handful of hair, and we only need one gram of carbon to grow a Diamond.