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Frequently Asked Questions

We strive to be as transparent and educational about the Memorial Diamond process as possible. We want you to feel confident and informed about who we are, how this works, and why it's so special.

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How much ashes or hair do I need?

½ cup of ashes, hair (10 grams) or other material is needed to grow three diamonds or less.

1 cup of ashes, hair or other material is needed to grow four or more diamonds.

SCI
Can I visit the facility where my diamond is created?

Yes, we welcome visitors at our Texas facility, where you can see part of the diamond creation process and meet our team. It’s part of our commitment to transparency and giving you peace of mind.

Standards & Transparency
Experience
How does Eterneva track my loved one’s ashes during the process?

We use a strict chain of custody with unique ID numbers and digital tracking through Salesforce. This ensures ashes, carbon, and diamonds are all accounted for at every stage of the journey.

Standards & Transparency
Chain of Custody & Authenticity
How is a memorial diamond different from a natural diamond?

Memorial diamonds have the same properties as natural diamonds, but what makes them truly special is the personal journey behind them—they carry your loved one’s unique carbon and spirit.

Memorial Diamonds Process
How do I start the diamond journey?

It starts with ordering a welcome kit, which includes everything you need to send us ashes or hair. From there, we’ll guide you step-by-step. Let’s begin this beautiful journey together. ❤️

Memorial Diamonds Process
Getting Started
Are Eterneva’s diamonds certified?

Yes, every Eterneva diamond is graded by a GIA-certified gemologist at our Kerrville facility, ensuring the highest standards of quality.

Standards & Transparency
Memorial Diamonds Process
Why does the process take so long?

Growing a diamond takes time because each one is crafted with care and attention. This isn’t just about the end result—it’s about the journey and honoring your loved one throughout.

Memorial Diamonds Process
Timeline
How does Eterneva support grieving families?

We believe in honoring every journey through personalized updates, stories, and support. You’re never alone in this process—we’re here with you every step of the way. ❤️

Memorial Diamonds Process
Experience
Are memorial diamonds real diamonds?

Yes! 💎 Our diamonds are 100% real, with the same chemical, optical, and physical properties as mined diamonds. Each one is certified by the Gemological Institute of America (GIA).

Memorial Diamonds Process
Standards & Transparency
How long does it take to create a memorial diamond?

This is a beautiful journey that takes about 10-12 months. Your loved one’s diamond is grown in complete isolation, with updates every step of the way. We provide photos, videos, and progress updates to keep you connected throughout the process.

Memorial Diamonds Process
Timeline
Considering a Memorial Diamond?

Questions You Should Be Asking

Don’t see your question? Reach out to our team and we’d be happy to help!

Ready to start your Eterneva Diamond Journey?

Take your first step today.