You're not alone if you've never heard of making diamonds from ashes. That's why we strive to be as transparent and educational about the process as possible. We want you to feel confident and informed about who we are, how this works, and why it's so special. We've answered the most common questions about the Eterneva diamond process in the FAQ below. If you don't see your question, reach out to us and we'll make sure to get you the answers you need.
ask usWe only need a half cup of ashes or hair to grow a diamond! If you have less than that, don't worry - a small amount goes a long way. Contact us and we’ll let you know if you have enough. Any ashes/hair we don't use we’ll also send home at the end of the process.
Absolutely! Ashes never expire. We have customers who sent us ashes they have had for more than 20 years. The same is true with hair. If you have a lock of their hair at home, that also does not expire –– and we can use it to create a memorial diamond.
To grow a diamond from ashes, it takes us about seven to ten months. The amount of time a memorial diamond takes depends on the diamond size and color you want.
Every month, the Eterneva team provides videos and pictures so that you can be a part of the journey! We believe these seven to ten months can be cathartic, as they were for our co-founder Adelle when she got to see first-hand the entire process of turning her business mentor’s ashes into a diamond.
It gave her something positive to talk about with friends and family. It gave her something to look forward to. And it changed her relationship with the loss, making space for reverence as she created something beautiful from tragedy.