Frequently Asked Questions
We strive to be as transparent and educational about the Memorial Diamond process as possible. We want you to feel confident and informed about who we are, how this works, and why it's so special.
How can we help?
What kind of insurance should I get for my diamond?
Eterneva partners with Jeweler's Mutual to insure your diamond. Jeweler's Mutual offer best in class coverage for any loss, theft, accidental damage, and mysterious disappearance - anywhere in the world. You will receive a link to apply for Eterneva's bespoke insurance program through Jeweler’s Mutual as soon as you receive your Diamond home to you! You will not be able to apply before then.
Chain of Custody & Authenticity
Loss & Insurance
What materials can be used to make the diamond?
We can use any carbon-rich material, like ashes, hair, cotton clothing, or even handwritten letters. Everything just needs to be dry.
Materials & Customization
Process
What colors can I choose for my diamond?
You can choose from blue, light blue, yellow, colorless, black, red, green, or pink. Each diamond’s color is unique, reflecting the personality and spirit of your loved one. 💙
Materials & Customization
Did Eterneva appear on Shark Tank?
Yes! Eterneva appeared on Shark Tank in 2019, where we shared our mission to help people honor loved ones in a deeply personal way through memorial diamonds. Mark Cuban was inspired by our vision and decided to invest in Eterneva. His support has helped us grow and bring this meaningful option to more families.
Company & Social Proof
Will I get updates during the process?
Yes! We believe in sharing every moment of this journey. You’ll receive videos, photos, and progress updates so you can feel connected throughout.
Chain of Custody & Authenticity
Do you offer financing or payment plans?
Yes! We offer payment plans through Affirm, with options to spread payments over 6, 12, or 18 months. We want to make this journey accessible to everyone. 💙
Cost & Financing
Payment Options
Can I use hair instead of ashes?
Absolutely! We can make your diamond using hair, or even a combination of ashes and hair. A packed cup of hair is ideal for the process.
Materials & Customization
What happens if I lose my memorial diamond?
Don’t worry—we store extra carbon with your permission, so we can grow another diamond if needed. We also recommend insuring your diamond through Eterneva's bespoke program with Jeweler's Mutual for added peace of mind. Your Eterneva Care Team member will share the information regarding this program as soon as you receive your diamond home.
Chain of Custody & Authenticity
Loss & Insurance
How much does a memorial diamond cost?
Our diamond prices range from $3,499 for a 0.25-carat diamond up to $75,000 for our exclusive 5-carat diamond, with a variety of options in between to suit your needs. We also offer special pricing for families purchasing multiple diamonds, and financing through Affirm is available.
Cost & Financing
Pricing
What makes Eterneva different from other memorial diamond companies?
Our journey isn’t just about the diamond—it’s about honoring your loved one every step of the way. With personalized updates, stories, and third-party verification, we go above and beyond to support you throughout.
Company & Social Proof
Memorial Diamonds Process
Considering a Memorial Diamond?
Questions You Should Be Asking
Don’t see your question? Reach out to our team and we’d be happy to help!
Ready to start your Eterneva Diamond Journey?
Take your first step today.