Frequently asked questions

You're not alone if you've never heard of making diamonds from ashes. That's why we strive to be as transparent and educational about the process as possible. We want you to feel confident and informed about who we are, how this works, and why it's so special. We've answered the most common questions about the Eterneva diamond process in the FAQ below. If you don't see your question, reach out to us and we'll make sure to get you the answers you need.

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A:    We only need a half cup of ashes or hair to grow a diamond! If you have less than that don't worry - a small amount goes a long way. Contact us and we’ll let you know if you have enough. Any ashes/hair we don't use we’ll also send home at the end.

A:    Absolutely! Ashes never expire.

A:    To grow a diamond from ashes, it takes us about seven to ten months. It depends on the diamond size and color you want. Every month, we'll provide videos and pictures so that you can be a part of the journey!

A:    First, you'll have an initial consultation with us, and then if you're ready to begin the process, you will put a $100 deposit down to order our kit, which has everything you need to safely send us your ashes. This deposit goes towards your memorial diamond.

A:    Absolutely. Like regular diamonds, we grade and certify our diamonds to prove authenticity. We guarantee your diamond will meet the minimum carat weight you ordered and be free of visible inclusions. If we don't meet these standards, we'll grow you an additional diamond to ensure we do!

A:    When you commission a memorial diamond, they are completely custom-made. Our process is long and intricate, and requires incredible precision to create a memorial diamond exactly to your specifications. Sometimes, it takes multiple attempts. But in the end, your tailor-made diamond is far more meaningful and soulful than a regular diamond.

A:    We prioritize our logistics above everything else because we're working with someone you love. We maintain a safe reserve of ashes through the process, use QR codes for tracking at every stage, and work on everyone in isolation so there's no risk for cross-contamination.

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