Welcome Kit

Eterneva Welcome Kit

Welcome Kit

If you're ready to start the process, the Eterneva Welcome Kit contains everything you need to safely package up your loved one's ashes or hair to send back to us.

  • A welcome video to explain the process and introduce you to the team
  • A booklet detailing our process and instructions
  • Cubic zirconias so you can see different carat sizes
  • A container for your loved one's ashes or hair
$100
This fee is a non-refundable deposit that will be deducted from the final cost of the diamond.
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After you order the kit, a member of our team will reach out so we can educate you on the process, learn more about the remarkable loved one you're doing this for, and help you select the perfect diamond.

Honoring a life well lived

Real Stories
Quotes

Austin never met a stranger. He was generous, fun-loving, and someone who marched to the beat of his own drum.

Austin Gray

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is remarkable
Just got my ring back from the jeweler! I'm so in love. 💎 ✨
Wow! It looks fabulous. 😍
I love that you went simple with the design to show his diamond off 💖
How was it putting it on for the first time?
Omg I was shaking... Been waiting so long to wear his diamond. It felt amazing. And when I left the store a Ryder truck drove by... a sign that he is with me. 😇 😇

Real conversations

This is a relationship you’ve never had with a company before. Together we laugh, cry, and celebrate. You become part of our family.

Real reviews

We are humbled to get to serve remarkable loved ones and customers, and set a high bar to provide them an unforgettable experience.
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Denise Gray
Eterneva Reviews | 5 Stars

This was the most amazing process.  After speaking with Jacob, I was at ease with sending my child’s ashes to him. From the first day to the time I received the most perfect blue diamond, communication was the best. I was updated on every moment of change.  Upon receiving my baby back, I was able to not only meet Jacob, but I got to meet Adelle and Garrett. I will never be able to thank them enough.

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Alyssa Hagerty
Eterneva Reviews | 5 Stars

Adelle the owner was amazing!  She made me feel secure with my decision and she made me feel like I was a part of the Eterneva family. And that my dad was in good hands.  I am very grateful for Adelle and Eterneva family to welcome me and my dad Into the family. Thank you sooo much for everything!  I love the diamond. I recommend Eterneva to everyone!

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Teresa Rusnak
Eterneva Reviews | 5 Stars

Garrett was so incredibly sensitive and caring throughout the entire diamond making process. I get to be close to my baby girl every day because of this amazing gift. It has made the passing of Lucy more bearable. Now, she truly is "Lucy in the sky with diamonds". Thank you to the entire team for all of your support and kindness.

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FREQUENTLY ASKED QUESTIONS

How much ashes or hair is needed to grow a memorial diamond?

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We only need a half cup of ashes or hair to grow a diamond! If you have less than that, don't worry - a small amount goes a long way. Contact us and we’ll let you know if you have enough. Any ashes/hair we don't use we’ll also send home at the end of the process.

Can I use ashes that have been sitting at home?

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Absolutely! Ashes never expire. We have customers who sent us ashes they have had for more than 20 years. The same is true with hair. If you have a lock of their hair at home, that also does not expire –– and we can use it to create a memorial diamond.

How long does the journey of growing a memorial diamond take?

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To grow a diamond from ashes, it takes us about seven to ten months. The amount of time a memorial diamond takes depends on the diamond size and color you want.

Every month, the Eterneva team provides videos and pictures so that you can be a part of the journey! We believe these seven to ten months can be cathartic, as they were for our co-founder Adelle when she got to see first-hand the entire process of turning her business mentor’s ashes into a diamond.

It gave her something positive to talk about with friends and family. It gave her something to look forward to. And it changed her relationship with the loss, making space for reverence as she created something beautiful from tragedy.

How do I send the ashes to you?

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That’s a great question, and one we’ve put a lot of thought into. We know how difficult it can be for folks to send in ashes, so we’ve made sure every step of the process is easy to follow and precise.

First, you'll have an initial consultation with us, and then if you're ready to begin the process, you will put a $100 deposit down to order our kit, which has everything you need to safely send us your ashes. This deposit goes towards your memorial diamond.

In our Welcome Kit, we include packaging and postage for you to send the ashes back. You’ll receive email updates from us throughout the process so that you know exactly where your loved one’s ashes are. Once they get to us, which typically takes only 1-2 days, we will take a picture and send it over to you for peace of mind.

Is a memorial diamond real?

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Absolutely. Memorial diamonds are real diamonds. Like mined diamonds, we grade and certify our diamonds to prove authenticity.

We guarantee your diamond will meet the minimum carat weight you ordered and be free of visible inclusions. If we don't meet these standards, we'll grow you an additional diamond to ensure we do!

How does a memorial diamond compare to a regular diamond?

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When you commission a memorial diamond, they are completely custom-made. Our process is long and intricate, and requires incredible precision to create a memorial diamond exactly to your specifications. In the end, we believe your tailor-made diamond is far more meaningful and soulful than a regular diamond –– either lab-grown or natural.

How does Eterneva keep track of my loved one's ashes?

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We prioritize our logistics above everything else because we're working with someone you love. We maintain a safe reserve of ashes through the process, use QR codes for tracking at every stage, and work on everyone in isolation.

How much carbon is left in cremated remains (ashes)?

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On average, there is 1-4% Carbon left in ashes after cremation. This Carbon is found in two forms: organic and inorganic carbon.

Eterneva works with TDI-Brooks International/B&B Laboratories Inc. to do third-party carbon analysis for any customer who requests to know the carbon content of their loved one’s remains.

How much does it cost to turn ashes into a diamond?

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The cost for turning ashes into diamonds varies based on the carat size and diamond color you want. Cost begins at $2,999 for a .1 carat blue, yellow or colorless diamond.

Cost goes up based on the amount of time the diamond is in the machine since we can only grow one diamond at a time. Larger carat sizes must be in the machine longer, and colors outside of yellow, blue or colorless must go through an additional coloration process. Larger diamonds are also the most difficult to grow so the pricing reflects the complexity of hand-crafting a large diamond. These factors are what makes the price increase.

Lab grown diamonds, for instance, are grown in batches, and do not have to go through an additional ashes or hair purification process prior to growth.

This makes the memorial diamond process much more complex, lengthy, and intensive. This is why we have also designed a Grief Wellness journey throughout the 7-10 months it takes to grow your memorial diamond. During this time, you’ll receive regular updates from our team showing you where your loved one is in the process.

How are memorial diamonds made?

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Memorial diamonds use bio carbon to grow a diamond. The process begins with purification of the ashes or hair you send in so we can extract the pure carbon.

You’ll get a video update from us once we get it back so you can see what the pure carbon looks like –– and then, we load it into a diamond growth cell. The diamond growth cell contains the bio carbon, generic carbon and a tiny diamond seed. This seed acts similar to the sand around which a pearl forms in an oyster. It tells the carbon what form to take.

From there, the diamond is inspected for any imperfections, cut and colored to your desired specifications, sent to a third-party grading organization called IGI, and then, we plan the homecoming!

How many diamonds can you make from a person?

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More than someone could probably afford! From only 1/2 a cup of ashes we can extract more than enough carbon to grow 4-5 diamonds, and a normal person produces 7-10 cups of ashes after cremation!

How long does it take to grow a diamond in a lab?

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It takes roughly 2-4 weeks to grow a diamond in a lab. What adds additional time to the 7-11 month Eterneva journey is the purification process, which takes 6-8 weeks, the cutting process which takes 4-6 weeks, and the coloration process, which takes 4-6 weeks.

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