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Frequently Asked Questions

We strive to be as transparent and educational about the Memorial Diamond process as possible. We want you to feel confident and informed about who we are, how this works, and why it's so special.

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Do you offer financing or payment plans?

Yes! We offer payment plans through Affirm, with options to spread payments over 6, 12, or 18 months. We want to make this journey accessible to everyone. 💙

Cost & Financing
Payment Options
Will I get updates during the process?

Yes! We believe in sharing every moment of this journey. You’ll receive videos, photos, and progress updates so you can feel connected throughout.

Chain of Custody & Authenticity
Did Eterneva appear on Shark Tank?

Yes! Eterneva appeared on Shark Tank in 2019, where we shared our mission to help people honor loved ones in a deeply personal way through memorial diamonds. Mark Cuban was inspired by our vision and decided to invest in Eterneva. His support has helped us grow and bring this meaningful option to more families.

Company & Social Proof
What colors can I choose for my diamond?

You can choose from blue, light blue, yellow, colorless, black, red, green, or pink. Each diamond’s color is unique, reflecting the personality and spirit of your loved one. 💙

Materials & Customization
What materials can be used to make the diamond?

We can use any carbon-rich material, like ashes, hair, cotton clothing, or even handwritten letters. Everything just needs to be dry.

Materials & Customization
Process
What kind of insurance should I get for my diamond?

Eterneva partners with Jeweler's Mutual to insure your diamond. Jeweler's Mutual offer best in class coverage for any loss, theft, accidental damage, and mysterious disappearance - anywhere in the world. You will receive a link to apply for Eterneva's bespoke insurance program through Jeweler’s Mutual as soon as you receive your Diamond home to you! You will not be able to apply before then.

Chain of Custody & Authenticity
Loss & Insurance
Can my families order off-menu Eterneva selections (selections that are not an option to select in HMIS+)?

Yes! Please refer to the Eterneva Diamond selection offerings digital catalog in the resources section above to preview all of the Eterneva offerings.  

Simply email sci@eterneva.com and we will send a request to the appropriate SCI contact. You will be provided proper range codes to add your off-menu diamond selection on your contract

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How long does the entire Diamond journey process take?

On average it takes approximately 10-12 months

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Where is the Eterneva Diamond Lab?

Our Diamond Lab is located in Kerrville, Texas and we always welcome tours for both our partners and our prospective customers!

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What about Settings?

SCI offers two very simple settings upfront: A ring or pendant.  Both settings come in white gold or yellow gold

It is not required that the family select one of these at the time of purchasing a diamond. Around 4-6 months into the process, if one has not already been purchased, the Eterneva Setting Design Team will reach out to assist the customer with designing a setting that fits into their budget and that reflects the way they’re imagining wearing their Diamond.

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Considering a Memorial Diamond?

Questions You Should Be Asking

Don’t see your question? Reach out to our team and we’d be happy to help!

Ready to start your Eterneva Diamond Journey?

Take your first step today.