Frequently Asked Questions
We strive to be as transparent and educational about the Memorial Diamond process as possible. We want you to feel confident and informed about who we are, how this works, and why it's so special.
How can we help?
Yes! We offer payment plans through Affirm, with options to spread payments over 6, 12, or 18 months. We want to make this journey accessible to everyone. 💙
Yes! We believe in sharing every moment of this journey. You’ll receive videos, photos, and progress updates so you can feel connected throughout.
Yes! Eterneva appeared on Shark Tank in 2019, where we shared our mission to help people honor loved ones in a deeply personal way through memorial diamonds. Mark Cuban was inspired by our vision and decided to invest in Eterneva. His support has helped us grow and bring this meaningful option to more families.
You can choose from blue, light blue, yellow, colorless, black, red, green, or pink. Each diamond’s color is unique, reflecting the personality and spirit of your loved one. 💙
We can use any carbon-rich material, like ashes, hair, cotton clothing, or even handwritten letters. Everything just needs to be dry.
Eterneva partners with Jeweler's Mutual to insure your diamond. Jeweler's Mutual offer best in class coverage for any loss, theft, accidental damage, and mysterious disappearance - anywhere in the world. You will receive a link to apply for Eterneva's bespoke insurance program through Jeweler’s Mutual as soon as you receive your Diamond home to you! You will not be able to apply before then.
Yes! Please refer to the Eterneva Diamond selection offerings digital catalog in the resources section above to preview all of the Eterneva offerings.
Simply email sci@eterneva.com and we will send a request to the appropriate SCI contact. You will be provided proper range codes to add your off-menu diamond selection on your contract
On average it takes approximately 10-12 months
Our Diamond Lab is located in Kerrville, Texas and we always welcome tours for both our partners and our prospective customers!
SCI offers two very simple settings upfront: A ring or pendant. Both settings come in white gold or yellow gold
It is not required that the family select one of these at the time of purchasing a diamond. Around 4-6 months into the process, if one has not already been purchased, the Eterneva Setting Design Team will reach out to assist the customer with designing a setting that fits into their budget and that reflects the way they’re imagining wearing their Diamond.