Frequently Asked Questions
We strive to be as transparent and educational about the Memorial Diamond process as possible. We want you to feel confident and informed about who we are, how this works, and why it's so special.

How can we help?
Blueprint (Pre-Planning)
This is the designated person that you want to inherit your Diamond. You can think about it as the person you are gifting the Eterneva Journey to.
Blueprint (Pre-Planning)
You will select your Diamond’s color, size, cut, and what you would like your custom engraving to say. If you would like to change your Diamond after pre-paying, simply reach out to us at info@eterneva.com and we can support
Blueprint (Pre-Planning)
Yes, you will receive a certified document
Blueprint (Pre-Planning)
Pay in full, or pay over 12 months, 36 months, 60 months, and 120 Month options are available.
Blueprint (Pre-Planning)
Heat, pressure, time, and carbon. That’s what’s needed for a Diamond to form in the earth’s mantle. Our amazing machines can simulate these same conditions, and grow a real Diamond from the carbon in ashes or hair.
We only need ½ a cup of ashes, so your family will only need to provide a small amount to do this.
General
Ensure that you are remembered in a way that is meaningful to you, while giving your loved ones a special way to hold you close. Avoid burdening loved ones with logistics and cost; instead, rest assured you’re gifting them a bright and healing journey to help them move forward.
By pre-planning, you get to lock in today’s pricing and exactly the Diamond design you desire.
Blueprint (Pre-Planning)
Yes, with Blueprint you can either pre-plan for your own Diamond OR prepay for someone else’s Diamond - like a parent, spouse, or pet.
Many people choose to pre-plan for peace of mind, knowing that when the difficult day comes, they won’t have to make arrangements while they’re grieving, and instead have something positive and hopeful to look forward to and focus on.
Blueprint (Pre-Planning)
As you are creating your login, we will prompt you to provide your beneficiary’s information prior to selecting your Eterneva Diamond. Don’t worry though - if you want to change your beneficiary down the line, you can always do so from your profile upon logging in.
General
Customers choose Eterneva because of the unique grief journey we provide. We believe that when someone loses a loved one they should not be forced to move on, they should be able to move forward with them.
We capture every step in the process of your loved one transforming into a Diamond and send you monthly updates. We also love to inaugurate your loved ones on social media (with permission) to make sure that our entire team, our community and, eventually, the world knows about their remarkable life.
We do everything we can to fight against the second death (when someone’s name is said for the last time), and help our customers do tribute videos, plan homecoming parties for the Diamond, launch legacy projects and so much more. We're a team of people that deeply cares and is personally connected to our work. This is less of a job and more of a calling for all of us.
Our grief journeys are unique, but that doesn’t have to mean they are lonely. We are here to work with you, to learn more about your loved one and what made them so special, and ultimately to celebrate the remarkable lives that make us who we are.
Blueprint (Pre-Planning)
Of course! Many people choose to pre-plan and pay for Diamonds for their significant other and children to inherit.
You can customize each individual Diamond’s size, color, and shape as you see fit!
General
You can find Eterneva reviews just about anywhere! Eterneva reviews are on Facebook and Google, TrustPilot, The Cremation Institute, and even on our Instagram. You can read a full collection of Eterneva reviews here, or watch a collection of Eterneva video reviews here.
In fact, here is one from a recent customer:
“This whole process is about so much more than the Diamond. I’m learning how to grieve better with you. When my friend lost her dog months after I lost my beloved Fritz, I knew how to sit with her in the pain, how to help her collect the things she’d want to keep, and how to be a better friend in her grieving moments. I can’t wait for my Fritz’s Diamond to come home, and I am already so much more able to lean in to loss and embrace legacy projects, memorials and all the emotions that come with it. Thank you!” –– Grace Halverson, Fritz’s Mom
General
We always extract extra carbon from ashes and store it securely onsite with your permission, so if ever you want to have additional Diamonds made or lose your Diamond, we can grow you another one. We encourage you to insure your Diamond so that you do not incur any additional cost for the replacement.
General
Memorial Diamonds are real Diamonds made from the carbon left in cremated remains, or from the carbon in someone’s hair. Cremation Diamonds are known by a few names including cremation Diamonds and eternal Diamonds.
They are grown using a lab grown application process within a high pressure, high temperature (HPHT) machine, first purifying the cremated remains (ashes) to extract the carbon left within. Cremated remains contain 1-4% carbon depending on the age of the person, their diet, and other factors.
General
Yes, there is more than enough carbon in ashes to grow a Diamond. We work closely with TDI Brooks International, a world-renowned carbon testing and forensic organization, to test the carbon contents in cremated remains, hair, and aquamation ashes.
The cremated remains sample contained 3.28% carbon, the hair sample to contained 36.66% carbon, and the aquamation sample to contained 16.91% carbon.
General
Yes, there is absolutely carbon left in ashes. B&B Labs, a leading analytical chemistry lab in College Station, found that cremated remains contain 1-4% carbon depending on the age of the person, their diet, and other factors.
Eterneva is the only memorial Diamond company to offer third-party ashes analysis for customers curious about their loved one's carbon makeup.
General
Yes, there is a lot of carbon in hair! B&B Labs, a leading analytical chemistry lab in College Station, found that hair contains upwards of 30% carbon. We only need a healthy handful of hair to extract enough personal carbon to grow a Diamond.
Blueprint (Pre-Planning)
Eterneva has growth facilities in both Texas and Europe. Since lab-grown diamond technology originated from Europe, we have some of the best scientists located over there.
We’ve since opened a Texas facility as well so our customers can come see our process in-person. The size and color diamond you choose will determine which Eterneva facility your diamond is grown at. Rest assured there will be world leading experts taking great care of your loved one and we follow strict chain of custody protocols, working on one loved one at a time.
General
The cost for turning ashes into Diamonds varies based on the carat size and Diamond color you want. Cost begins at $2,999 for a .1 carat blue, yellow or colorless Diamond.
Since we only grow one Diamond at a time in our custom machines, the cost will be largely influenced by the amount of time needed for growth. Larger carat sizes will require a longer growth time, and colors outside of yellow, blue or colorless must go through an additional coloration process. Larger Diamonds are also more difficult to grow so the pricing reflects the complexity of hand-crafting a large Diamond. These factors are what determine the cost.
General
You need much more than pressure alone to turn coal into a Diamond. You’ll need pressure and heat! Roughly 870,000 pound-force per square inch (psi) at 2,500 degree Fahrenheit.
General
We only need a half cup of ashes or hair to grow a Diamond. If you have less, don't worry - a small amount goes a long way.
You are able to include other sources of carbon to supplement with anything that has significance to you, which could include (but is not limited to) clippings of hair, cotton clothing, dried flowers, written letters. We ask that you make sure anything you send is completely dry.
What we would recommend is if you feel comfortable sending in what you have, we can measure this to confirm if the amount is sufficient.
General
The entire Diamond process will vary based on the size, cut and color of Diamond that you select. Our Eterneva representatives will be able to guide you through this.
General
The ashes to Diamond process includes multiple steps.
- The ashes will be purified to extract the remaining 1-4% of carbon within them. This carbon will be used to grow your memorial Diamond. You’ll receive videos of us transferring your loved one’s ashes, as well as us opening up the purification crucible for the first time to see the carbon within.
- We combine your loved one’s carbon, a microscopic Diamond seed, and generic carbon into a growth cell. This Diamond seed gives a site for the carbon to bond to, similar to how a piece of sand helps a pearl form around it.
- The Diamond growth cell will be placed in a High Pressure High Temperature (HPHT) machine and grown in isolation.
- We harvest the raw Diamond out of the growth cell to see the resulting raw Diamond and do a quality assessment. We'll scan the Diamond (like an x-ray!) to identify the placement of imperfections an
- The rough Diamond will be cut by hand by master Diamond cutters and colored to the specification of the customer. The timing will vary depending on the cut and color of the Diamond.
- The Diamond will be sent to IGI for grading. The International Gemological Institute is one of the top Diamond grading organizations in the world. The report card on your Diamond’s carat size, cut, color, and clarity will be sent home with the Diamond.
- We schedule a homecoming for your Diamond, and have a team member or a courier deliver the Diamond home to you. Some folks like to throw parties, or small gatherings. Others like to embrace this moment with their loved one. If desired, before the homecoming, we can help set the Diamond. Otherwise, you can work with a local jeweler of your choice to have the Diamond set in jewelry.
General
Chain of custody is of the utmost importance, and we prioritize our logistics above everything else when it comes to your loved one. We maintain a safe reserve of ashes through the process, use QR codes for tracking at every stage, and work on every customer in isolation.
General
When you commission a memorial Diamond, they are completely custom-made. Our process is intricate, and requires incredible precision to create a Memorial Diamond exactly to your specifications.
General
Absolutely! We work with jewelers to help you find the perfect setting for your Diamond if you’d like our help.
Some folks like to have a brand new piece of jewelry, and others like to put the Diamond in a piece of jewelry they already own. Whichever option you prefer, we’re here to help you get the Diamond in its setting so you can begin bringing your loved one with you in the next chapter.
General
Surprisingly, no. We can extract multiple grams of carbon from only 1/2 a cup of ashes or a healthy handful of hair, and we only need one gram of carbon to grow a Diamond.
General
Absolutely! Ashes never expire. We have customers who send us ashes they have had for more than 20 years. The same is true with hair. If you have a lock of their hair at home, that also does not expire –– and we can use it to create a memorial Diamond.
General
Absolutely! Eterneva Diamonds are genuine Diamonds. Diamonds are composed of carbon, and there is carbon in cremated remains. Like mined Diamonds, we also grade and certify Eterneva Diamonds to prove authenticity.
We guarantee that your Diamond will meet the minimum carat weight you ordered and be free of visible inclusions. A regrowth may sometimes be required if we don’t meet these standards, at which point we will grow you an additional Diamond to ensure we do.
Memorial Diamonds Process
Yes, each diamond undergoes multiple quality checks, including carbon analysis, visual inspections, and GIA certification, to ensure a high standard of craftsmanship and authenticity.
Sustainability
Eterneva’s lab-grown diamonds require fewer resources than mined diamonds and are created in controlled settings to minimize environmental impact, making them a more sustainable choice.
Memorial Diamonds Process
HPHT mimics the natural formation of diamonds in the Earth, creating a durable and beautiful diamond with the same physical, chemical, and optical properties as a mined diamond.
Memorial Diamonds Process
Memorial diamonds contain personal carbon from your loved one, making each one entirely unique. Unlike standard lab-grown diamonds, memorial diamonds represent a deeply personal and one-of-a-kind connection.
Loss & Insurance
No problem! If you lose your GIA certificate, just reach out to our team, and we’ll help you get an official replacement document.
Memorial Diamonds Process
We choose GIA because they are the world’s most respected gemological institute, known for their rigorous and unbiased grading standards. This partnership allows us to provide trusted, third-party certification.
Standards & Transparency
Yes, we collaborate with experts in the fields of forensic analysis, carbon testing, and diamond certification, ensuring that our processes meet industry standards and our customers receive high-quality, verified diamonds.
Sustainability
Eterneva’s lab-grown diamonds are created in a controlled setting, using significantly fewer natural resources than traditional mining. Our process is designed to be both eco-friendly and respectful of environmental standards.
Memorial Diamonds Process
Although we take every possible step to avoid mistakes, if an error does occur, we’ll take full responsibility and work to resolve it promptly, including redoing any part of the process needed to ensure your satisfaction.
Customer Support
We’re committed to listening and improving based on customer feedback. If you have concerns at any point, our customer care team will work with you to find a solution that meets your needs.
Chain of Custody & Authenticity
Eterneva securely stores all data in private cloud servers, limiting access through permissions-based controls within Salesforce. We prioritize your privacy throughout the entire journey.
Materials & Customization
Eterneva uses only high-quality, non-synthetic carbon sources to supplement if needed. We take care to ensure these materials meet the highest standards for purity and compatibility with the diamond growth process.
Memorial Diamonds Process
Eterneva partners with TDI Brooks International and B&B Labs, forensic and carbon analysis labs, to confirm the carbon content in ashes and hair. This analysis ensures that each memorial diamond contains carbon from your loved one.
Memorial Diamonds Process
Third-party grading by GIA confirms the authenticity and quality of your diamond independently, offering added reassurance that your diamond meets high standards for cut, clarity, and carat.
Memorial Diamonds Process
Our diamonds can grow up to 5 carats or more, but it depends on the carbon content and desired color. Larger diamonds take longer to grow.
Memorial Diamonds Process
A small amount goes a long way—just a half-cup of ashes or a packed cup of hair is sufficient. This can also be enough to make multiple diamonds if desired.
Verification
Through our unique chain of custody and the documentation provided at every stage, you’ll have complete peace of mind. Eterneva uses secure tracking, quality controls, and third-party grading to ensure your diamond is truly from your loved one’s ashes.
Shipping & International Orders
Yes! We currently ship to the USA, Canada, UK, Australia, Japan, Switzerland. and Mexico. 🌍 Additional fees may apply for international orders.
Travel
Yes, your diamond is yours to carry anywhere. Just make sure to follow local customs guidelines when traveling internationally. 🌏
Chain of Custody & Authenticity
Respect is at the heart of everything we do. From the moment ashes arrive, they’re tracked through a secure, unique identifier system, and stored in a dedicated, secure space until they are used to create the diamond.
Travel
Yes! TSA allows cremation jewelry, so you can take your diamond with you wherever you go. ✈️
Timeline
Sometimes, larger diamonds or specific colors take more time to grow. But don’t worry—we’ll keep you updated every step of the way, so there are no surprises.
Memorial Diamonds Process
We’ll do our best to accommodate changes, but it depends on where we are in the process. Just let us know as soon as possible!
Customer Support
We’re always here for you! Whether you need help making a decision or just want to talk, reach out anytime. Your dedicated representative will guide you through the entire process.
Experience
When your diamond is ready, we’ll schedule a beautiful homecoming, where you can celebrate however feels right to you. Some families throw parties, while others prefer a quiet, intimate moment. 🎉
Experience
That’s entirely up to you! Some people love being deeply involved, while others prefer to check in occasionally. We’re here to meet you wherever you are in your journey. 😊
Experience
Absolutely! We welcome visitors at our Texas facility to experience part of the journey. Just let us know, and we’ll schedule a visit for you.
Memorial Diamonds Process
Every diamond is unique, just like your loved one. If there are any issues, we’ll work closely with you to make sure your diamond meets your expectations.
Materials & Customization
Yes! Combining ashes is a beautiful way to symbolize unity. Many families choose this option to honor loved ones together.
Jewelry
Yes! Whether you want a ring, pendant, or bracelet, we can help you design the perfect setting—or you can work with your own jeweler to create something truly personal.
Jewelry
We’ll walk you through the options and help you find a cut that matches your vision—whether it’s classic round or elegant emerald. ✨
Materials & Customization
Unfortunately, no. Dirt and sand don’t contain the right carbon content for diamond growth. However, meaningful alternatives, like dried flowers or grass from a special place, can be included. 🌿
Jewelry
Absolutely! If you have a trusted jeweler you’d like to work with, that’s totally fine. We’re happy to guide you through the setting process, too, if you need help.
Materials & Customization
Absolutely! Dried flowers, handwritten letters, or cotton clothing can all be used in this process. Everything just needs to be dry. 🌸
Materials & Customization
Blue and yellow diamonds get their colors from added minerals, while red, green, and black are created through a special irradiation process. It’s a beautiful way for your loved one’s spirit to shine.
Materials & Customization
Yes, ashes never expire, so even if you’ve had them for many years, we can still use them to grow your diamond.
Cost & Financing
Occasionally, we run special promotions or offer referral bonuses. Reach out to us directly to learn more about any current offers.
Experience
With Eterneva, you’ll receive photos and video updates throughout the process, allowing you to share each meaningful step with loved ones. It’s a beautiful way to involve family in creating an heirloom.
Memorial Diamonds Process
Living Diamonds and memorial diamonds are created with the same level of care and expertise. The difference is that Living Diamonds are made from hair collected during a person’s life, making them a celebration of life rather than a remembrance.
Materials & Customization
Just a packed cup of hair is all that’s needed. We’ll carefully extract carbon from the hair to grow your unique diamond.
Timeline
The Living Diamond journey takes about 10-12 months, as each diamond is grown with the same care and quality as our memorial diamonds. You’ll receive updates along the way to be part of the journey.
Living Diamonds
Absolutely! A packed cup of hair from yourself or a loved one provides enough carbon to grow a Living Diamond. Many people choose to celebrate significant life moments with a Living Diamond, creating a meaningful keepsake for future generations.
Materials & Customization
Yes! Just like memorial diamonds, Living Diamonds can be customized in various sizes and colors, including blue, yellow, colorless, black, red, and green.
Gift Ideas
Living Diamonds make beautiful gifts for special milestones like anniversaries, birthdays, and retirements. They’re also a thoughtful way to pass down a family legacy or celebrate meaningful life achievements.
Living Diamonds
A Living Diamond is created from the hair of someone who is still with us. It’s a unique way to celebrate life, commemorate a milestone, or create an heirloom that connects loved ones across generations.
Cost & Financing
Absolutely! Our gift cards are a meaningful way to offer someone a truly unique and heartfelt experience. 🎁
Cost & Financing
Yes! A gift card is a wonderful way to offer this meaningful journey to someone you care about.
Loss & Insurance
Yes, Jewelers Mutual can sometimes insure a loose diamond, but it’s generally best to have it set in jewelry for added protection. They may ask questions about how the diamond will be stored and its security measures.
Company & Social Proof
Eterneva was born out of love and loss. Our co-founder Adelle Archer wanted a meaningful way to honor her friend’s life after she passed. From that desire, the memorial diamond journey was created. ❤️
Loss & Insurance
You’ll need a Certificate of Replacement Value from Eterneva, which includes all details of your diamond and its setting, to apply. This ensures that your policy accurately reflects the value and specifics of your unique diamond.
Company & Social Proof
We’re so honored by the stories our customers share! You can find reviews on Trustpilot, Google, Instagram, and more.
Loss & Insurance
Jewelers Mutual offers flexible deductible options, starting at $0, so you can choose the level of protection that works best for you.
Loss & Insurance
A warranty covers manufacturing issues but doesn’t include accidental loss, theft, or everyday wear and tear. Jewelers Mutual insurance, however, provides worldwide protection against loss, theft, and accidental damage, so you can feel confident that your memorial diamond is safe wherever you go.
Loss & Insurance
We recommend insuring your diamond as soon as it arrives home. Eterneva’s shipping insurance covers the journey to you, but once it’s home, personal jewelry insurance will protect it against any future risks.
Loss & Insurance
Jewelers Mutual covers theft, damage, accidental loss, and mysterious disappearance. Plus, you can choose your jeweler if repairs or replacements are needed. They’ve tailored their policies to honor the unique significance of memorial diamonds, providing the peace of mind you deserve.
Loss & Insurance
It's easy! After you receive your diamond, a member of your Eterneva care team will send you a Certificate of Replacement Value along with a link and instructions to apply for Jeweler's Mutual's insurance program. Simply fill out the form, upload your certificate, and your policy will either be issued immediately or referred for review.
Verification
We maintain a strict chain of custody, tracking every step through unique identifiers and our Salesforce system. When your diamond arrives, it comes with complete peace of mind.
Chain of Custody & Authenticity
Each diamond Each diamond is graded by a GIA-certified gemologist at our Kerrville facility, which provides a detailed report on the carat weight, cut, clarity, and color. 📄
Chain of Custody & Authenticity
We take security very seriously. From locked storage to RFID badge access and Salesforce tracking, your loved one’s ashes are safeguarded every step of the way.
Shipping & International Orders
No need to worry—we’ve got everything tracked and insured. If something happens along the way, we’ll send you a new kit right away, at no extra charge.
Chain of Custody & Authenticity
Yes! Each diamond Each diamond is graded by a GIA-certified gemologist at our Kerrville facility, so you’ll receive an official report along with your gem.
Memorial Diamonds Process
If the Blueprint plan needs to be activated, our team will be here to help guide the process. We’ll follow all preferences you’ve outlined to ensure your diamond is created with respect and accuracy.
Memorial Diamonds Process
Yes, you can update your Blueprint plan to reflect another person’s wishes. We’re here to help with adjustments and ensure they’re honored with the same care.
Pet Memorialization
Yes, Blueprint is available for pets as well, allowing you to plan ahead to celebrate the life of a beloved pet when the time comes.
Getting Started
You can begin by speaking with an Eterneva representative, who will guide you through the process, answer questions, and help you create your personalized plan.
Blueprint (Pre-Planning)
Once you create a Blueprint, Eterneva will provide a digital document that you can share with trusted family members or add to your important records.
Cost & Financing
Blueprint is a flexible pre-planning service, allowing you to secure your preferences without upfront payment. Payment arrangements can be made when the diamond journey begins.
Blueprint (Pre-Planning)
Yes! Life and preferences change, and we want to accommodate that. You can update your Blueprint plan at any time to reflect any new wishes.
Blueprint (Pre-Planning)
With Blueprint, you can outline your preferences for your memorial diamond, including color, size, and style. Eterneva will securely store this information so it’s ready when the time comes.
Memorial Diamonds Process
Pre-planning with Blueprint provides peace of mind, knowing that your wishes will be respected. It also eases the decision-making burden on family members and ensures all arrangements are in place.
Experience
Yes, we welcome visitors at our Texas facility, where you can see part of the diamond creation process and meet our team. It’s part of our commitment to transparency and giving you peace of mind.
Memorial Diamonds Process
Blueprint is a pre-planning service that allows you to make arrangements for a memorial diamond in advance. It’s a thoughtful way to relieve loved ones of decision-making and ensures your wishes are fulfilled.
Questions You Should Be Asking
Don’t see your question? Reach out to our team and we’d be happy to help!
Ready to start your Eterneva Diamond Journey?
