Frequently Asked Questions

We strive to be as transparent and educational about the Memorial Diamond process as possible. We want you to feel confident and informed about who we are, how this works, and why it's so special.

How can we help?

Find answers to frequently asked questions about our services.

How can we help?

Find answers to frequently asked questions about our services.
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Memorial Diamonds Process

Are Eterneva’s diamonds certified?

Yes, every Eterneva diamond is graded by a GIA-certified gemologist at our Kerrville facility, ensuring the highest standards of quality.

Chain of Custody & Authenticity

How does Eterneva track my loved one’s ashes during the process?

We use a strict chain of custody with unique ID numbers and digital tracking through Salesforce. This ensures ashes, carbon, and diamonds are all accounted for at every stage of the journey.

Pet Memorialization

Can I turn my pet’s ashes into a diamond?

Yes, we can! Whether it’s ashes or hair from a beloved pet, we’ll help you honor their life in a way that feels right to you. 🐾

Getting Started

How do I start the diamond journey?

It starts with ordering a welcome kit, which includes everything you need to send us ashes or hair. From there, we’ll guide you step-by-step. Let’s begin this beautiful journey together. ❤️

Memorial Diamonds Process

Can multiple people receive a diamond from the same ashes?

Yes! We can create multiple diamonds, so everyone in your family can have a meaningful way to carry your loved one close. 💕

Timeline

Why does the process take so long?

Growing a diamond takes time because each one is crafted with care and attention. This isn’t just about the end result—it’s about the journey and honoring your loved one throughout.

Experience

How does Eterneva support grieving families?

We believe in honoring every journey through personalized updates, stories, and support. You’re never alone in this process—we’re here with you every step of the way. ❤️

Memorial Diamonds Process

What is a memorial diamond?

A memorial diamond is a stunning way to celebrate a life by transforming cremation ashes or hair into a beautiful gem that you can keep close forever. ❤️

Materials & Customization

Can I create more than one diamond from the same ashes?

Yes! Because we only need a small amount of ashes or hair, you can have multiple diamonds made for family members or friends.

Memorial Diamonds Process

How is a memorial diamond different from a natural diamond?

Memorial diamonds have the same properties as natural diamonds, but what makes them truly special is the personal journey behind them—they carry your loved one’s unique carbon and spirit.

Standards & Transparency

Are memorial diamonds real diamonds?

Yes! 💎 Our diamonds are 100% real, with the same chemical, optical, and physical properties as mined diamonds. Each one is certified by the Gemological Institute of America (GIA).

Timeline

How long does it take to create a memorial diamond?

This is a beautiful journey that takes about 10-12 months. Your loved one’s diamond is grown in complete isolation, with updates every step of the way. We provide photos, videos, and progress updates to keep you connected throughout the process.

Materials & Customization

What colors can I choose for my diamond?

You can choose from blue, light blue, yellow, colorless, black, red, green, or pink. Each diamond’s color is unique, reflecting the personality and spirit of your loved one. 💙

Payment Options

Do you offer financing or payment plans?

Yes! We offer payment plans through Affirm, with options to spread payments over 6, 12, or 18 months. We want to make this journey accessible to everyone. 💙

Materials & Customization

Can I use hair instead of ashes?

Absolutely! We can make your diamond using hair, or even a combination of ashes and hair. A packed cup of hair is ideal for the process.

Process

What materials can be used to make the diamond?

We can use any carbon-rich material, like ashes, hair, cotton clothing, or even handwritten letters. Everything just needs to be dry.

Pricing

How much does a memorial diamond cost?

Our diamond prices range from $3,499 for a 0.25-carat diamond up to $75,000 for our exclusive 5-carat diamond, with a variety of options in between to suit your needs. We also offer special pricing for families purchasing multiple diamonds, and financing through Affirm is available.

Company & Social Proof

Did Eterneva appear on Shark Tank?

Yes! Eterneva appeared on Shark Tank in 2019, where we shared our mission to help people honor loved ones in a deeply personal way through memorial diamonds. Mark Cuban was inspired by our vision and decided to invest in Eterneva. His support has helped us grow and bring this meaningful option to more families.

Chain of Custody & Authenticity

How do you make sure my loved one’s ashes stay safe?

We have a strict chain of custody process. Your loved one’s materials are tracked at every step using unique identifiers, secure storage, and Salesforce systems.

Memorial Diamonds Process

What makes Eterneva different from other memorial diamond companies?

Our journey isn’t just about the diamond—it’s about honoring your loved one every step of the way. With personalized updates, stories, and third-party verification, we go above and beyond to support you throughout.

Loss & Insurance

What kind of insurance should I get for my diamond?

Eterneva partners with Jeweler's Mutual to insure your diamond. Jeweler's Mutual offer best in class coverage for any loss, theft, accidental damage, and mysterious disappearance - anywhere in the world. You will receive a link to apply for Eterneva's bespoke insurance program through Jeweler’s Mutual as soon as you receive your Diamond home to you! You will not be able to apply before then.

Company & Social Proof

Does Eterneva support grief organizations?

Yes, we partner with grief communities and counselors to provide support throughout your journey. We’re committed to being here for you in every way. ❤️

Loss & Insurance

What happens if I lose my memorial diamond?

Don’t worry—we store extra carbon with your permission, so we can grow another diamond if needed. We also recommend insuring your diamond through Eterneva's bespoke program with Jeweler's Mutual for added peace of mind. Your Eterneva Care Team member will share the information regarding this program as soon as you receive your diamond home.

Chain of Custody & Authenticity

Will I get updates during the process?

Yes! We believe in sharing every moment of this journey. You’ll receive videos, photos, and progress updates so you can feel connected throughout.

Considering a Memorial Diamond?

Questions You Should Be Asking

Don’t see your question? Reach out to our team and we’d be happy to help!

Ready to start your Eterneva Diamond Journey?

Take your first step today.